Terms of Service

Privacy Policy

Last updated: 07/11/2025

1. Who We Are

Welcome to The Indoor Jungle (“we”, “us”, “our”), an online community and marketplace platform based in the UK, available at https://theindoorjungle.uk. We provide a space where plant enthusiasts can connect, list, buy, sell, or swap plants, cuttings, and related items directly with one another.

We do not process payments between users or act as a seller, buyer, or intermediary in transactions — we simply provide the platform where listings and communications take place.

If you have any questions about this policy or your data, please contact us at:
Email: hello @ theindoorjungle.uk

2. What This Policy Covers

This Privacy Policy explains how we collect, use, and protect personal data when you use our website, create an account, submit listings, message other members, or interact with our community features.

By using our website, you agree to the practices described in this policy.

3. Information We Collect

3.1 Account & Profile Information

• Username or display name
• Email address
• Password (encrypted)
• Optional profile photo and bio
• General location (if provided)

3.2 Listings & Communications

When you create or manage listings, we collect:

• Listing titles, descriptions, photos, categories, and price indications (if given)
• Messages or comments exchanged with other members
• Information you voluntarily provide when communicating with other users or us

Note: Payments and delivery details are not handled through our site. Any personal or payment details exchanged privately between users are at their own discretion and risk.

3.3 Technical & Usage Information

We automatically collect data about how you use our site, such as:

• IP address, browser type, and device information
• Pages visited and interactions on the site
• Date/time of visits and referral sources

3.4 Marketing, Newsletter & Freebies

If you sign up to receive a freebie, guide, or downloadable resource, you will also be added to our newsletter list. Our newsletters include updates, offers, and plant-related tips from The Indoor Jungle.

You can unsubscribe from our emails at any time by clicking the “unsubscribe” link at the bottom of any email we send. We use a trusted third-party email provider to store and manage our subscriber list securely.

3.5 Payments and billing (for paid features)

• If you upgrade to a paid membership or purchase other services: payment information (processed via our payment provider), billing address, transaction records. We do not store your full payment card details: these are handled by our third-party payment processor.

4. How We Use Your Information

We use your data to:

• Operate and maintain the website and member accounts
• Enable user listings, messaging, and community interaction
• Improve site functionality and security
• Send service updates, important notices, or newsletters (if subscribed)
• Monitor and moderate listings or content to maintain community standards
• Comply with legal obligations (e.g., record keeping or security)

We do not process payments between users, store payment details, or mediate private transactions.

5. Payments and Legal Responsibilities

The Indoor Jungle does not handle payments, deliveries, or transaction processing. All financial exchanges and arrangements between users are private and outside our control.

Users are responsible for:

• Ensuring compliance with relevant UK laws when selling or shipping plants (including plant passport regulations, where required)
• Handling their own payment methods securely (e.g., PayPal, bank transfer, etc.)
• Ensuring listings are accurate, lawful, and safe

We are not liable for user-to-user transactions, disputes, or compliance issues — our role is to provide a connection platform only.

6. Cookies and Tracking

We use cookies and similar tools to:

• Enable essential website functionality
• Improve performance and user experience
• Analyse anonymous usage statistics

You can disable non-essential cookies in your browser settings, but some features may not function correctly.

See our Cookie Policy for more details.

7. Sharing Your Data

We do not sell your data. We may share limited data only with:

• Service providers (e.g., hosting, email delivery, analytics) who help operate our site securely
• Legal authorities if required by law, or to protect users and the platform
• Other members — only what you choose to make public (e.g., username, profile photo, listings)

We may also use aggregated or anonymised data for site performance and analytics.

8. Data Storage and Security

We store data securely on servers within the UK or EEA, or with providers that meet UK GDPR standards. We use reasonable security measures to protect data, but no online platform is completely risk-free.

9. Data Retention

We retain your data only as long as necessary to operate the site and meet legal obligations. If you delete your account, your public listings and profile will be removed. Some records may be kept securely for legal or moderation reasons.

10. Your Rights

Under the UK GDPR, you have the right to:

• Access, correct, or delete your data
• Restrict or object to processing
• Withdraw consent (where applicable)
• Request data portability
• Complain to the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at hello @theindoorjungle.uk

11. Children’s Privacy

The Indoor Jungle is not intended for children under 18. If we learn that an account belongs to a child, it will be deleted.

12. Links to Other Websites

We may include links to other sites (such as payment services or plant resources). We are not responsible for their privacy practices and encourage you to read their policies.

13. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on this page, with the date updated above. Continuing to use the site after changes means you accept the updated terms.

14. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: hello @theindoorjungle.uk